Privacy Policy and Cookies

PRIVACY POLICY

We are committed to respecting the privacy and confidentiality of the personal data that are made available to you and for this reason, in this Privacy Policy, you will find information about how they are treated in accordance with the General Data Protection Regulation. We have adopted administrative and technological measures to comply with the new General Regulation on Data Protection.

The use of this website is governed by the privacy policy and cookies indicated below and that the user undertakes to respect in its entirety. You should not use this website if you do not agree to these terms and conditions.

Your Consent

By using our website and our platforms, you agree to our Privacy Policy.

Why do we treat personal data?

The personal data collected is mainly intended to respond to requests for information and contact, contractual management, provision of services and communication of changes to the products and services subscribed, but may, with their consent, also be used in the dissemination of new products and services and news about Hotel Real D'Óbidos, in conducting evaluation surveys and in legally binding information actions.

Which personal data are collected?

Typically, the personal data collected is limited to the Name, Address, Telephone / Mobile Number, Taxpayer Number, E-mail Address, but other data necessary for the supply of products or services may be collected.

In addition, when sending e-mails, statistical data are collected that allow us to know the behavior of each subscriber in relation to the e-mail received.

How are personal data collected?

In general, personal data are collected when subscribing to one of our products or services, and some of the personal data is mandatory to provide the service.

We also collect your data when you subscribe to newsletters, to respond to your messages and requests for information, to analyze and formalize your partner or employee application for operations and management of the website, for fraud prevention and to maintain a record of your contact details.

We always respect your right to privacy and do not collect personal information about you without your prior explicit consent. Your personal data will not be reused for other purposes that are previously identified or that have nothing to do with those purposes for which they were initially collected.

However, the provision of incorrect or inaccurate data is your sole responsibility.

Child data

The website is not directed at anyone under the age of 16, so we request that these minors do not use the website and do not provide us with personal information through it.

Sensitive data

We expressly request that you do not send us any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union association, genetic information, biometric information, data relating to the health or data relating to a natural person's sexual life or sexual orientation. This personal data will be deleted immediately.

What is the period of retention of personal data?

It should be noted that the personal data you provide to us will be kept for a maximum period of ten years.

However, in certain cases, we may keep the data for longer periods, in particular when the Law so imposes.

The right of access, rectification, and updating of data

In accordance with the applicable legislation, you are guaranteed, as the holder of the data, the right at any time to access your personal data, request its rectification or addition, oppose the processing of the data, with the exception of strictly necessary to provide the service and / or request data portability, request the deletion of your data for marketing or telemarketing purposes or inclusion in subscriber lists and information services.

You can request any of the aforementioned actions through our contact page present on the website, using the most convenient and accessible medium to your needs, establishing communication with us through our address, telephone or email present at the link: http://www.hotelrealdobidos.com/en/contacts 

If you ask us to delete some of your personal data or your totality, some of the requested services may not be provided to you, keeping the personal data necessary to fulfill your legal obligations.

We reserve the right to request access to identifying elements of the petitioner in order to prove their identity.

Dissemination of information to third parties

We do not sell or market your data.

In the scope of its activity, we may use third parties to provide certain services, which may imply access by these entities to personal data of our users and customers. When this happens, we take all appropriate precautions, contractually imposing on these entities to put in place appropriate technical and organizational measures to prevent any unlawful processing of the data and to ensure its availability, integrity, and confidentiality.

Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law, in particular when necessary for the resolution of disputes relating to billing and for activities related to the protection of public security, defense and security of the State and to the prevention, investigation or detection of criminal offenses.

Safety

Ensuring the confidentiality, integrity, and availability of data is a commitment we make to all our customers and users.

In this sense, we follow the best information security management practices, requiring our employees to strictly comply with strict standards, ensure the security of personal data communicated to us, and cannot use such data for any purpose other than those defined in the contract , nor correlate them with other data that are in their availability.

We alert you to the fact that the data circulating on the Internet is not totally protected against possible deviations, being the communication of access passwords, passwords, confidential codes and any sensitive information made under its entire responsibility.

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, so we encourage you to consult with us regularly.
All changes will take effect immediately upon posting on the website.
If you object to changes in our privacy policy, you should stop using our services, including the website.

General provisions

We are not liable for damages resulting from viruses that may infect the user's computer or network, or other property, by virtue of access to our website with a transfer of content from it to the user's computer or network.

Contacts, questions, and issues

If you have any questions or concerns, or if you want to update, delete or change any personal information we have related to you, or if you have a concern about how we handle any privacy issues, through our contact page on the website, using the most convenient and accessible means to your needs, establishing communication with us through our address, telephone or e-mail present at the link: http://www.hotelrealdobidos.com/en/contacts


COOKIES

In order to improve the performance and the user experience, the Hotel Real D'Óbidos website uses cookies.

What they are and what they are for

Cookies are small text files that a site - when visited - places on the user's computer or mobile device through the browser. Inserting these cookies enables the site to recognize the device the next time it is visited, thereby enabling faster and more efficient browsing and eliminating the need to repeatedly enter the same information.

The cookies used here do not collect information that identifies the user, containing only generic information, namely the way users enter and use the sites or, in addition, in which zone of the country/countries they access the site, etc. Effectively, the information retained is only related to user preferences.


Cookie Management

At any time, the user can choose to be notified of the receipt of cookies by means of his browser, as well as partially or totally blocking his entry into the system (even if he has previously authorized it). To do this, you should consult the Browser Settings / Tools in the Privacy section. However, it is reported that the refusal to use cookies on the site may result in the inability to access some of their areas or to receive personalized information.


Cookies used

The cookies implemented on the website of the Hotel Real D'Óbidos can be of the different typologies described below.

Essential Cookies - Allows site navigation and usage of your applications, such as accessing secure areas of the site through login. Without these cookies, services that require it cannot be provided.

Analytics Cookies - Analyze how users navigate the site and monitor the site's performance, allowing you to provide a high-quality experience by customizing the offer and quickly identifying and correcting any issues that arise. Specifically, performance cookies are used to find out which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on the use of the site, you may also use these cookies to highlight articles or services of the site that are thought to be of interest to users. These cookies are used only for the purpose of statistical creation and analysis, without ever collecting personal information.

Functional Cookies - Allows reminding of user preferences. As an example, cookies avoid the need to enter the name each time the user accesses the site. Functional cookies are also used to provide advanced services, such as commenting on an article. Briefly, feature cookies save your preferences for site usage, so you do not need to reconfigure the site each time you visit.

Third-party cookies - Measure application success and third-party advertising effectiveness.

All browsers allow the User to accept, reject or delete cookies, in particular by selecting the appropriate settings in their browser. You can set cookies in the "settings" or "preferences" menu of your browser. To learn more about cookies, including how to see what cookies were created and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for various browsers.

Please note, however, that by disabling cookies, it may affect, in part or in full, your browsing experience on the website.

Google Analytics opt-out browser

To provide visitors with a greater choice on how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Add-on browser. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the site visit should not be sent to Google Analytics. Google Analytics Extra Opt-out Browser does not prevent information from being sent to the site itself or to other web analytics services. Learn more about Google Analytics Browser Opt-out extra.

Links to third party websites

The links on this website may lead to other websites. We are not responsible, we endorse or in any way support or endorse the content of these websites, nor the websites linked to or referred to in them. The privacy policy of Hotel Real D'Óbidos does not apply to third-party sites, so when you visit these sites from ours you should read their privacy policies. We are not responsible for the privacy policies or content on these same sites.